Our policy regarding refunds for customized or altered items is that they are only eligible for store credit. Cash refunds are not available for these products. If you receive your item and are not satisfied, please reach out to us within 48 hours to request a refund. The item must be returned in its original condition and packaging, and the item must be opened in front of the customer.
Conditions for Refunds:
1-Eligibility:
Customized or altered items are eligible for a refund in the form of store credit only. Regular items may be eligible for cash refunds as per our standard refund policy.
2-Initiating Refund:
You must contact us within 48 hours of receiving your item to request a refund. Requests made after this period may not be eligible for a refund.
3-Item Condition:
The item must be returned in its original condition and packaging. Any damage or alteration to the item may void the refund eligibility.
4-Verification:
For customized or altered items, the refund will only be processed if the item is opened in front of our staff or representatives to verify its condition.
5-Refund Process:
Once the returned item is verified and approved for a refund, you will receive store credit equivalent to the purchase amount. This credit can be used for future purchases on our platform.
6-Exclusions:
Certain items may not be eligible for refunds, such as perishable goods, personalized items, and items marked as non-refundable.
7-Discretion:
We reserve the right to exercise discretion in granting refunds, particularly in cases where the item's condition or circumstances of the return are questionable.
8-Refund Period:
Refunds will typically be processed within [specify time frame, e.g., 7-14 business days] of approval. The actual credit may take additional time to reflect in your account depending on your financial institution.
Contacting Us: If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: Kayaraa E-Commerce www.kayaraa.com contact@kayaraa.com